Need to Send Us A Message?
At HonestVendors.com we are committed to ensuring a fair, transparent, and trustworthy marketplace for both buyers and sellers. If you’ve encountered a problem with a buyer or seller that violates our policies, we encourage you to report the issue so we can investigate and take appropriate action. Please note that false or malicious reports may result in account restrictions.
If You Are a Buyer, You Can Report a Seller for:
- Non-Delivery: The seller has not sent the product or service as agreed.
- Misrepresentation: The product or service significantly differs from the description.
- Fraudulent Activity: Suspicious activity such as counterfeit products or scams.
- Poor Communication: Seller is unresponsive regarding a significant issue.
- Harassment or Abuse: Inappropriate or offensive behaviour.
- Quality Issues: The product or service does not meet promised standards.
If You Are a Seller, You Can Report a Buyer for:
- Fraudulent Orders: Chargebacks, false claims, or payment issues.
- Abusive or Malicious Behaviour: Harassment, threats, or inappropriate communication.
- Unfair Feedback: Dishonest or misleading reviews that violate our guidelines.
Before submitting a report
- Gather Evidence – Collect relevant details such as order numbers, screenshots of messages, and any proof of misconduct.
- Fill Out the Report Form – Complete the form below with accurate details.
- Submit Your Report – Our team will review your case and may request additional information.
- Await Resolution – We aim to investigate and resolve reports within 14 business days.Â
Once we receive your report, our support team will review the information and may contact you for further details. We aim to investigate cases within 14 business days. If necessary, we may mediate between the buyer and seller to reach a resolution. Actions taken can range from warnings to account suspensions or bans, depending on the severity of the violation.
